Return Policy

This return policy is valid for all countries.

Customers have the right to return goods within 14 days of receipt. For chip tuning purchases, the return period is extended to 30 days.

Products must be returned in salable condition. Products damaged with liquids inside or exhaust fumes cannot be returned. Used goods cannot be returned unless expressly indicated by the seller.

Once we receive and inspect the goods, the refund will be processed using the payment method used by the customer within 5 working days of the date of receipt. This time allows us to inspect the goods and put them back in the warehouse.

How to Request a Return:

  1. Send a request via email to info@latuamoto.it
  2. Select “Return” as the subject and provide a reason for the return.
  3. You will immediately receive a response with instructions for making the return.
  4. Follow the instructions to create your return label.
  5. Ship the order via courier.

For further information, you can contact us via email. Our office will respond within 24 hours, providing return instructions and the address to send the goods to. Whenever possible, we will indicate the warehouse closest to the customer's address.

Lost or Damaged

If your package is unfortunately lost or damaged, please contact us immediately at info@racext.com. We will find the best solution for you.

Substitutions
 
The quickest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

I accept returns How can customers return your products?

by mail

Customer second thoughts

Customer Responsibilities
 
Select the product conditions you allow for returns?
New
 
What is the restocking fee?
No restocking fees
 
How much will customers pay for return shipping in case of defects or non-conformity issues?
No cost

Refund:

Once we receive your returned item, we will notify you via email and issue a refund to the original payment method used for purchase. Please note that your refund may take up to 5-7 business days to process and reflect in your account, depending on your payment method and bank.